Refund policy

Refund Policy

By submitting a request through Evora, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures.

Evora only sells to purchasers who intend to use the item(s) for the duration of its economic life. If you purchased an item to use once or temporarily and then returned it, you won't be eligible for a refund.

90-day Return Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original sealed packaging Or under warranty. You’ll also need the receipt or proof of purchase.

Any opened package will be considered as already worn and used. For hygiene reasons, we will not be able to accept returns in this case because the products will no longer be able to be put back on sale on our side. Furthermore, any returned item more than 90 days after delivery will be considered non-returnable.

Return Process

To receive a refund, you must return your item. Please inform us at info@evorabody.com so that we can accept your request via email before you submit your return. After that, the items must be returned to our returns center at your own expense. After receiving your return, it will take up to 10 days for the refund to be transferred to your payment method.

Contact us for any return questions at info@evorabody.com

How to Start a Return

• Reach out to our Customer Care Team using the details above. We’re available Mon–Fri from 9:00 AM–5:00 PM.

• Our team will guide you through the process, including how to package and ship your return.

• Returns are shipped back to the original Manufacturer. Please do not ship them directly to Evora - this will incur additional shipping charges. 

How can customers return your products?

We welcome customers who return your products to return them by post. We do not allow in-store or kiosks to get product returns.

Damages and issues:

Please inspect your order once it’s received. Contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

How will customers get the return label? 

To start a return, you can contact us at info@evorabody.com. Please email us for any returns required. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

How much will customers pay for return shipping? 

You are responsible for the cost of return shipping for remorse. And It's our responsibility if you get the wrong or damaged products. We recommend using a trackable shipping service to ensure your return is received. 

Subscription Auto-Ship Returns

If you are enrolled in our Subscription Auto-Ship Program, each recurring shipment is treated as a separate purchase and is subject to the same 90-day return policy described above. To be eligible for a return, the product must be in the same condition in which you received it, unopened, and in its original packaging. You are responsible for the cost of return shipping for subscription items you wish to return. To cancel future shipments and avoid additional charges, please cancel your subscription at least 48 hours before your next scheduled billing date by contacting us at info@evorabody.com

Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.

Exchanges

We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item, please contact us at info@evorabody.com The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.

If you have any questions about our refund policy, please contact our customer support here:

Evora
Address: 701 Tillery Street, Unit 12, Austin, TX 78702
Email: info@evorabody.com